Southern Water admits 18-year meter mix-up – but insists we owe it more

It kept on billing us for a neighbouring house’s supply although I live alone at my grandmother’s home

I’m currently renting my grandmother’s house while she is in a care home with dementia.

Soon after I moved in, I was hit with a £614 quarterly water bill from Southern Water. I was already paying £62 a month in direct debits but was apparently falling short.

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