We were stranded at the airport because of its mistake but it won’t cover our extra costs
My partner and I paid £767 for holiday flights to Japan through Opodo. When we tried to check in for our flight home we were informed Opodo had cancelled our reservation weeks before, despite having sent an email two days earlier reminding us of our “confirmed” booking. Flight details were still showing in the app.
Opodo confirmed, via its web chat, that our booking had, indeed, been cancelled. The agent refused to book us on an alternative flight home, leaving us stranded at Osaka airport. We had to buy new tickets at a cost of £1,100.
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